New Client Support Centre
Information and tips to answer your operational queries for all aspects of the Handsam online management systems for administrators and general users.
The Client Support Centre has had a makeover!
We've completely revamped the support website to make it easier to navigate and to give our clients the opportunity to download user guides to their devices.
As well as that, you can find details of many of the services that Handsam can offer including Training, Radiation services, estates management and more.
The User Guides
Handsam clients can now find additional help to complete compliance duties, use our online database, amend training details and more. All the guides have been updated and many new ones added to the library.
If you want to search the Client Support database, just click the magnifying glass icon which is at the top right of every page, whether you're viewing the site on a PC, a tablet or a smartphone.
The guidance is divided into two sections: Administrator Support and User Support and within those sections, it's broken down even further. For example, if you had an issue with a user password, you could navigate to the User Support Menu, find the Passwords and Access guidance and look at the clickable list of options. Or, if you're not sure where to look, the magnifying glass icon lets you search every guide on the database.
You may not know that Handsam can provide many different types of training support for school staff.
E-TRAINING Our specialist health & safety, compliance and support E-Training package provides unlimited access to over 30 online training courses, comprising videos, resources and assessments.
REAL-WORLD TRAINING In addition to the online courses Handsam provide through the eTraining package, we can organise many “Real World” courses for your staff.
ADDITIONAL SYSTEMS TRAINING This can be done by:
- Remote Session
- On-site training
Downloading the guides
If you want a hard copy of any of our guidance documents, they are all available to download. There's a download link with every user guide. Just click on that and you'll be taken to a DropBox page, where you'll be able to download the guide as a pdf. Don't worry if you haven't got a DropBox account, you can still download the file.