Updated Handsam Guidance and User Tags

Handsam have added a new filtering feature for your users.

As an administrator, you can now assign each user a group, which you can name. You can use this to help you assign, report and remind staff of training requirements. This new feature works alongside the existing Curriculum/Non-Curriculum function, and can be used in conjunction with this group, or as a separate group. Once you have updated your users with their Group Tags, please see the updated “Editing User Permissions” User Guide. You will be able to assign training to just this group by selecting the User Tag that has been assigned to them - please see the updated “Assigning Training” User Guide for further instructions. When you set up a new user you will also be able to add them to an existing Tag Group, or create a new one as explained in the updated “Adding a New User” User Guide.

Handsam have added a new function, for use by training administrators, to enable them to view a breakdown of their user's training performance. This function gives you the ability to see how many attempts it took for a user to complete each course, and what questions were answered incorrectly. It will also give you an overview of what training is currently in progress. This view will assist you in identifying staff that may need additional support in certain areas and identifying if a staff member has accessed a certain course. If you are a training administrator across multiple sites, there is the same function within Dashboards, to view this information for all sites in one place. Please refer to the User Guides for these functions, for further instructions.